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Cancellation and Return Policy

Cancellation Policy:

At Buhous, we understand that sometimes circumstances change, and you may need to cancel your customized order. Please review our cancellation policy below:

Cancellation Period: You have up to 24 hours from the time of placing your order to cancel it without incurring any cancellation fees.

Cancellation Request: To cancel your order, please send an email to with your order number and cancellation request.

Cancellation Fees: If you cancel your order within the 24-hour window, you will receive a full refund.

If you choose to cancel your custom order item(s) after it has been stitched but before shipping, we will process a refund for the product cost, minus a non-refundable restocking fee of 30%.

Once the order is in transit, it cannot be canceled or refunded

Refund Policy:


Since it is a custom product, we can not cancel the order if the product is finished and shipped, and it does not support returns and refunds.

Exchange Option:

If you wish to change the fabric or style of your custom drapery product after it has been ordered but before it is shipped, we offer an exchange option.

You may purchase a new product with the desired fabric or style, and we will provide it to you at a 30% discount off the original product’s price.

If you measure your window size incorrectly, and the new drapery does not fit as a result, please contact us promptly.

We will make every effort to assist you in resolving the issue. You can return the incorrect drapery, and we will provide you with a 50% discount on the purchase of a new product with your correct dimensions.

This exchange offer is valid for 30 days from the date of your delivery date and must involve replacing the original window treatment purchased.


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