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FAQs

1. When Can I Expect to Receive My Custom Drapery Order?

  • Our customized drapery orders typically follow this timeline:
    • Handling time: 5-7 days.
    • Standard Shipping: 10-15 days.
    • Total time: 15-22 days
  • The shipping timeframes mentioned are approximate and serve as guidelines. For specific delivery requirements or deadlines, please contact us at contact@buhous.com to confirm the expected delivery time.

2. How Much Is the Shipping Fee?

  • We offer FREE SHIPPING on ALL products across the US!

3. Can I Choose a Specific Carrier for My Order?

  • No, we select the carrier based on factors such as destination country, order package weight, and shipping efficiency. We work with trusted carriers like FedEx, DHL, and UPS to ensure reliable and timely delivery. Our direct carrier accounts ensure a smooth door-to-door delivery experience.

4. Where Do You Ship To?

  • We ship orders to street addresses, including home and office addresses.
  • We do not ship orders to military addresses or PO Box addresses.

5. How Do I Track My Order?

  • a. Once your order has been picked up by the carrier, our system will automatically send you an email notification with carrier information and a tracking number.
  • b. You can visit the carrier’s official website to monitor the progress of your package.
  • c. If needed, you can coordinate with the carrier to schedule a delivery time that suits your convenience.

6. What Should I Do If I Lost My Package?

If you believe your package is lost or you are unable to locate it despite tracking information indicating delivery, please follow these steps:

  • Check the tracking information provided to see if there are any delivery notes or exceptions.
    • Contact the carrier (e.g., FedEx, DHL, UPS) directly and provide them with your tracking number. They may be able to provide additional assistance and initiate a search for your package.
    • If you are unable to resolve the issue with the carrier, please contact our customer support team at contact@buhous.com, and we will work with you to investigate and resolve the matter as promptly as possible.

7. What If I Need to Cancel My Order?

  • If you wish to cancel your custom drapery order after it has been stitched but before delivery, a 30% non-refundable restocking fee may apply. No refunds are available after the order has been shipped.
  • For cancellations or changes to your order, please contact us at contact@buhous.com as soon as possible.

8. How much should the panels touch the floor?

  • When it comes to curtain length, there are different options to consider for achieving the desired look in your space.
  • For a cleaner and more contemporary aesthetic, it’s often recommended to have curtains that just touch the floor or have a slight break, typically leaving a 1/2 inch to a 1-inch gap between the curtain and the floor or just meeting the floor.
  • On the other hand, if you’re aiming for a more luxurious and elegant appearance, curtains that puddle slightly on the floor can add a touch of opulence. We offer three recommendations:
  • Hang your curtains 1″ above the floor for a sleek look.
  • Allow them to break right on the floor for a balanced appearance.
  • Create a 1/2″ puddle on the floor for a touch of luxury.

9. Does the order come with any hardware?

  • The curtain with grommet style comes with installed grommet. The curtain with 2 or 3 pinch pleat style comes with plastic hooks.
  • Curtain rings and rod are not included.

10. How high should I place the drapery rod?

  • ​​To provide visual height to room, mount rod closer to ceiling line. In general, rods should be mounted at least 6-8″ above window frame, if you have wall space.

11. How to choose the fullness of the pleat style?

  • Customize the fullness of our grommet-style curtains with three options: 1.0x for a modern and minimalistic look matching your window’s width, 1.5x for soft folds and a relaxed ambiance, and our recommended 2.0x for opulent, deep folds.
  • Our pinch pleat curtains come in pre-determined 2.0x and 2.5x fullness for a timeless, structured appearance.

12. What about washing and caring?

  • Please refer to the care and maintenance on each product page.

13. What If I Made a Measurement Error?

  • If you measure your window size incorrectly, resulting in ill-fitting drapery, please contact us promptly.
  • We will do our best to assist you in resolving the issue. You may return the incorrect drapery, and we will offer a 50% discount on the purchase of a new product with the correct dimensions.

14. How Do I Contact Customer Support?

  • You can reach our customer support team at contact@buhous.com for any questions, concerns, or assistance with your order.

If you have any further questions or need assistance not covered in this FAQ, please feel free to reach out to our dedicated customer support team, and we’ll be happy to assist you.

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